Hino Trucks pulls ahead
in satisfaction once again,
study rankings indicate
Feb 1, 2012 10:38 AM
Hino Trucks ranks highest in customer satisfaction with conventional medium-duty engines four years in a row, and the company ranks highest in customer satisfaction among conventional medium-duty trucks two years in a row. This is according to the J D Power and Associates 2010 Medium-Duty Truck Customer Satisfaction Study.
As competition intensifies in the medium-duty truck engine market, quality and reliability remain the most important aspect of overall satisfaction. The Engine Study, now in its fourth year, measured customer perceptions of 2010 model-year Class 5, 6, and 7 trucks equipped with both gasoline and diesel engines by looking at eight distinct factors. They are: engine reliability/dependability; ease of access for service or maintenance; maintaining speed on grades; acceleration when fully loaded; control module (ECM); vibration at idle; engine warranty; and average fuel economy.
Customer Satisfaction Study
The Customer Satisfaction Study, now in its 19th year, measures customer perceptions of 2010 model-year Class 5, 6, and 7 commercial trucks. Within the product index, six factors are used to determine overall satisfaction: engine; warranty; cost of operation; cab and body; ride/handling/braking; and transmission. The study also measures satisfaction with services received from an authorized truck dealer. Six factors comprise the service index: service facility; service quality; service advisor; service initiation; service delivery; and service price.
Hino Trucks had the highest scores in all ratings factors for both studies.
The company’s complete 2012 model year product line-up of conventional trucks is now approved to use up to B20 biodiesel. Under the hood, the 338 model is powered by Hino’s six-cylinder 8L J08E-VB and produces 260 hp with 660 ft-lb of torque. All come standard-equipped with Allison’s fully automatic transmissions. Hino has selected an environmentally friendly technology to meet Environmental Protection Agency (EPA) 2010 emissions regulations—selective catalytic reduction (SCR)—and adheres to current EPA emissions standards without use of credits. The SCR technology increases fuel economy by 3.5% to 5%.
A Toyota Group company, Hino Trucks assembles, sells, and services Class 4-7 conventional commercial trucks in the United States. Headquartered in Novi MI, it has a network of more than 160 dealers nationwide. For more information, visit www.hino.com.
J D Power and Associates is a business unit of the McGraw-Hill companies. Access www.JDPower.com for more details.
© 2013 Penton Media Inc.
Acceptable Use Policy blog comments powered by Disqus