May 25, 2011 10:18 AM
Decisiv Inc has expanded the capabilities of the Decisiv Service Management Platform (DSMP) to more readily integrate telematics devices and applications from third-party developers.
“Service locations and fleet managers are inundated with information from multiple portals, web sites, and information sources,” said Dick Hyatt, president of Decisiv. “With today’s solutions, silos of data and systems are now web-based. The technology may be different but the result is the same. By partnering with a broad and growing ecosystem of partners, and by seamlessly integrating with third-party and OEM applications, including accessing real-time information from telematics devices, Decisiv’s DSMP provides an in-context service initiation and management solution that greatly simplifies the service management process.”
Decisiv has enabled DSMP to provide real-time alerts and information from telematics devices. Included are location, mileage, engine hours, fault code, and other relevant data, which is then used in the platform to open service events and initiate requests to service locations. In addition, telematics-driven in-context information is used to trigger repair and maintenance operations, and to populate the platform’s date/time stamped electronic folder with fault codes and vehicle information so it can be attached to a service event. The Decisiv DSMP electronic folder also includes alerts and responses, photos and documents, estimates and invoices, and the results of truck, tractor, and trailer inspections.
For application providers, Decisiv has developed integration guidelines to exchange real-time information to and from third-party and OEM systems, including warranty information, recalls and service bulletins, as well as access to parts catalogs. Decisiv has also defined integration points to support payment processing and accounting systems.
For more information, visit www.decisiv.com.
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