FedEx Express expands
Priority Alert services
Oct 4, 2012 10:33 AM
FedEx is offering added connections and peace of mind for global customers that require the highest level of reliable monitoring for time- and temperature-sensitive shipments.
FedEx Express, a subsidiary of FedEx Corporation (NYSE: FDX) is rolling out a broad expansion of its Priority Alert and Priority Alert Plus inbound and outbound services—introducing them to more than 70 nations that span the globe via www.fedex.com/peaceofmind. These contract-only services, which had been exclusive to the United States, will also be offered domestically within Mexico, the United Arab Emirates, Switzerland, India, and Canada.
Wrapped with a bright pink tape, FedEx Priority Alert packages stand out from the rest, signaling their priority status when it comes to loading and unloading. Because FedEx Priority Alert customers ship critical materials for the healthcare, financial, aerospace, electronics, and manufacturing industries, they need to know their packages are well-monitored when minutes matter most. This is why the service also offers 24/7 support from a team of dedicated global service analysts. These analysts provide an added level of proactive monitoring and notification of the status of a shipment, whether it’s moving through the United States or internationally.
FedEx Priority Alert Plus goes one step further: proactive recovery. Designed primarily for the needs of the healthcare industry, Priority Alert Plus includes added services to preserve critical shipments, such as dry ice replenishment, gel pack reconditioning and access to cold storage to help keep potentially life-saving shipments safe, and to protect the integrity of the contents from start to finish.
“While speed and reliability are key requirements for today’s global supply chains, providing end-to-end visibility with 24/7 monitoring and recovery measures meets another vital requirement—agility,” said Carl Asmus, vice-president of market development for FedEx. “With the global expansion of our Priority Alert services, we can improve customer service by offering priority boarding and monitoring services for their critical international shipments.”
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